{"componentChunkName":"component---src-react-pages-faqs-index-ts","path":"/frequently-asked-questions","result":{"pageContext":{"data":{"body":[{"id":"e5ce8f31-fa60-5561-bcc3-868bb8667147","slice_type":"faq","primary":{"faq_category":"Registration"},"items":[{"faq_answer":{"raw":[{"type":"paragraph","text":"Visit our registration page and complete the user information form. Once you have created your account you can then log in and begin adding your personal weather stations. A PWSweather account is required to post your data to the PWSweather network.","spans":[{"start":10,"end":27,"type":"hyperlink","data":{"link_type":"Web","url":"https://www.pwsweather.com/register"}},{"start":116,"end":122,"type":"hyperlink","data":{"link_type":"Web","url":"https://www.pwsweather.com/login"}}]}]},"faq_question":"How to register"},{"faq_answer":{"raw":[{"type":"paragraph","text":"When logging in, the email used to register for your account is your username. Please note to enter your email exactly as you did when registering, as emails are case-sensitive in our system. If needed, you can reset your password by clicking “Forgot Password?” on the login page. ","spans":[]}]},"faq_question":"PWSweather account username and password"},{"faq_answer":{"raw":[{"type":"paragraph","text":"After you register with us, you will be able to add weather stations to your account. When you add a new station, you will be allowed to request a station ID of your choice, which can be the same ID used for another weather service. However, if the station ID you request has already been reserved for another station within the PWSweather network, we will suggest a unique station ID for you.","spans":[]}]},"faq_question":"Station ID"},{"faq_answer":{"raw":[{"type":"paragraph","text":"Most weather station software will allow you to post your data to multiple weather services. If your station is already posting to the METAR and MADIS networks, it is automatically gathered and displayed within PWSweather’s maps.","spans":[]}]},"faq_question":"Posting to multiple weather services"},{"faq_answer":{"raw":[{"type":"paragraph","text":"PWSweather allows you to assign multiple weather stations under a single account. Once you have signed up for our service, you can manage all of your registered weather stations easily from within your profile.","spans":[]}]},"faq_question":"Multiple weather stations"},{"faq_answer":{"raw":[{"type":"paragraph","text":"Your station’s website URL can be added into its PWSweather profile under the “Station Website” section, although a station website is not required for your station profile to be complete.","spans":[]}]},"faq_question":"Station website"}]},{"id":"5b80d3db-71ed-5f12-8b36-91fbab7e0237","slice_type":"faq","primary":{"faq_category":"General Information"},"items":[{"faq_answer":{"raw":[{"type":"paragraph","text":"Vaisala Xweather owns and operates PWSweather - a community that provides personal weather station owners with a user-friendly dashboard to monitor, manage, and archive their data. Each contributor's data is also made available in Xweather's Weather API. With access to historical, current, and forecast weather data along with map layers, subscribers can power various applications - from smart home automation to personal weather websites. Finally, all members of the community can take advantage of a number of professional consumer applications which have a native PWSweather integration. Popular apps such as Rachio, Carrot Weather, and Orbit B-Hyve each have the ability for users to leverage their own personal weather data to power the respective app.","spans":[{"start":0,"end":16,"type":"hyperlink","data":{"link_type":"Web","url":"https://www.xweather.com","target":"_blank"}},{"start":231,"end":253,"type":"hyperlink","data":{"link_type":"Web","url":"https://www.xweather.com/products/weather-api","target":"_blank"}},{"start":569,"end":591,"type":"hyperlink","data":{"link_type":"Web","url":"https://www.pwsweather.com/integrations","target":"_blank"}},{"start":614,"end":620,"type":"hyperlink","data":{"link_type":"Web","url":"https://www.pwsweather.com/rachio-integration","target":"_blank"}},{"start":622,"end":637,"type":"hyperlink","data":{"link_type":"Web","url":"https://www.pwsweather.com/carrot-integration","target":"_blank"}}],"direction":"ltr"}]},"faq_question":"PWSweather"},{"faq_answer":{"raw":[{"type":"paragraph","text":"All stations have a public dashboard where anyone can see the data. You are welcome to share this with others. Your PWS station’s dashboard link is: https://www.pwsweather.com/station/pws/YOURSTATIONID","spans":[]}]},"faq_question":"How to share your station's data"},{"faq_answer":{"raw":[{"type":"paragraph","text":"PWSweather provides a different way to view and manage your weather station and subsequent data. You also have an option to leverage Xweather's powerful API and Maps data products with free access. There is no cost to create and maintain a PWSweather account. ","spans":[{"start":133,"end":143,"type":"hyperlink","data":{"link_type":"Web","url":"https://www.xweather.com/","target":"_blank"}},{"start":153,"end":156,"type":"hyperlink","data":{"link_type":"Web","url":"https://www.xweather.com/products/weather-api","target":"_blank"}},{"start":161,"end":165,"type":"hyperlink","data":{"link_type":"Web","url":"https://www.xweather.com/products/maps","target":"_blank"}}],"direction":"ltr"}]},"faq_question":"Benefits of membership"},{"faq_answer":{"raw":[{"type":"paragraph","text":"Users from around the world are welcomed and encouraged to post their weather station data to PWSweather.","spans":[]}]},"faq_question":"Connecting and reporting data outside of the United States"},{"faq_answer":{"raw":[{"type":"paragraph","text":"Currently PWSweather does not have a mobile application to download. However, we have designed the site to be mobile-friendly so you can access any page with your favorite browser app. Additionally, you can navigate to any page you'd like from your mobile device and add that page to your home screen with your device’s \"Add to Home Screen\" option.","spans":[]}]},"faq_question":"Mobile applications"}]},{"id":"1dec5d02-71af-5b7a-8edc-c9902f88a4eb","slice_type":"faq","primary":{"faq_category":"PWS Basics"},"items":[{"faq_answer":{"raw":[{"type":"paragraph","text":"Your station ID is a unique identifier for your station - it cannot be changed. If you’d prefer a different ID, you must create a new station with the ID you prefer.","spans":[]}]},"faq_question":"Station ID"},{"faq_answer":{"raw":[{"type":"paragraph","text":"Initiating - Your station has recently come online and is sending data. The confidence level of the station will increase while it continues to send accurate observations. The initiating stage may take up to 5 days, during which your station may not be displayed on the PWSWeather.com maps.","spans":[]},{"type":"paragraph","text":"","spans":[]},{"type":"paragraph","text":"Inactive - Your station likely stopped sending data or never started sending data. Please check your software to ensure you've opted to send your data to PWSWeather.","spans":[]},{"type":"paragraph","text":"","spans":[]},{"type":"paragraph","text":"Rejected - Data received from the station does not pass quality control. If you are confident that the station is sending accurate data, please contact support.","spans":[]},{"type":"paragraph","text":"","spans":[]},{"type":"paragraph","text":"Bad Data – Your station has recently sent data that our automated quality control system has flagged as bad. As your station continues to send accurate data its confidence will be increased. Once at an appropriate level, your station will become “Active” again. ","spans":[]},{"type":"paragraph","text":"","spans":[]},{"type":"paragraph","text":"Questioned - Your station has sent a small number of observations that do not pass quality control. Ensuring the station is sending the correct information will cause the confidence level to rise and the status to change.","spans":[]},{"type":"paragraph","text":"","spans":[]},{"type":"paragraph","text":"Active - Your station has consistently sent reliable weather data.","spans":[]}]},"faq_question":"Station status"},{"faq_answer":{"raw":[{"type":"paragraph","text":"We utilize a Content Delivery Network for performance purposes across all pages. This ensures fast load times, resulting in a better experience for our users. New observation data is retrieved every 5 minutes regardless of station update intervals. Typically, official National Weather Service (NWS) stations update every half-hour or every hour. Most software can upload more frequently, and our servers will allow updates as often as your software will allow (up to once a minute). A half-hour upload schedule is suitable as well.","spans":[]}]},"faq_question":"Update frequency"},{"faq_answer":{"raw":[{"type":"paragraph","text":"We recommend users set up a new station ID when they relocate their hardware to a new address. This prevents old data from the former location from impacting any averages or historical data logged in the new location. You can still view and monitor your archived data for the old location on PWSweather.com at any time. Please note, when changing your station's location, it will require your station to go through our automated quality control process.","spans":[]}]},"faq_question":"Changing station location"},{"faq_answer":{"raw":[{"type":"paragraph","text":"All PWSweather contributors currently uploading station data also receive access to Xweather API and Maps, which can be used to download all your data and offers free signup.","spans":[{"start":84,"end":106,"type":"hyperlink","data":{"link_type":"Web","url":"https://www.xweather.com/products/weather-api","target":"_blank"}},{"start":162,"end":173,"type":"hyperlink","data":{"link_type":"Web","url":"https://www.xweather.com/pricing/weather-api-subscription","target":"_blank"}}],"direction":"ltr"}]},"faq_question":"How to download your station's data"},{"faq_answer":{"raw":[{"type":"paragraph","text":"To delete your station, navigate to the station’s profile you wish to delete. Click the trash icon in the top right corner and click “delete station” in the pop-up menu. Please note – station deletion cannot be reversed. ","spans":[]}]},"faq_question":"Station deletion"}]},{"id":"5e45f123-4c50-53e6-a2fe-bb6c19de761f","slice_type":"faq","primary":{"faq_category":"PWS Setup"},"items":[{"faq_answer":{"raw":[{"type":"paragraph","text":"How to post data to PWSweather","spans":[],"direction":"ltr"},{"type":"paragraph","text":"First, you need a weather station that supports computer connections. Currently, only AmbientWeather stations provide a native integration to PWSweather. If you have a different type of station that doesn’t offer native PWSweather integration, you will need software or hardware to connect your station to PWSweather.","spans":[],"direction":"ltr"},{"type":"paragraph","text":"Next, you'll need software to process data from the weather station and send it to the Internet. Currently, software that supports posting to PWSweather includes:","spans":[],"direction":"ltr"},{"type":"list-item","text":"Cumulus","spans":[{"start":0,"end":7,"type":"hyperlink","data":{"link_type":"Web","url":"https://cumulus.hosiene.co.uk/index.php","target":"_blank"}}],"direction":"ltr"},{"type":"list-item","text":"MeteoWare Plus for Netatmo","spans":[{"start":0,"end":26,"type":"hyperlink","data":{"link_type":"Web","url":"https://plus.meteoware.com/netatmo/","target":"_blank"}}],"direction":"ltr"},{"type":"list-item","text":"PyWeather","spans":[{"start":0,"end":9,"type":"hyperlink","data":{"link_type":"Web","url":"https://github.com/cmcginty/PyWeather","target":"_blank"}}],"direction":"ltr"},{"type":"list-item","text":"UnderTheWX (Mac)","spans":[{"start":0,"end":16,"type":"hyperlink","data":{"link_type":"Web","url":"https://itunes.apple.com/us/app/underthewx/id1078013186?ls=1&mt=12","target":"_blank"}}],"direction":"ltr"},{"type":"list-item","text":"Weather Display","spans":[{"start":0,"end":15,"type":"hyperlink","data":{"link_type":"Web","url":"https://www.weather-display.com/","target":"_blank"}}],"direction":"ltr"},{"type":"list-item","text":"Weather Solution","spans":[{"start":0,"end":16,"type":"hyperlink","data":{"link_type":"Web","url":"https://www.thunderheadtech.com/WxSolution/","target":"_blank"}}],"direction":"ltr"},{"type":"list-item","text":"Weather Station Data Logger","spans":[{"start":0,"end":27,"type":"hyperlink","data":{"link_type":"Web","url":"http://wmrx00.sourceforge.net/","target":"_blank"}}],"direction":"ltr"},{"type":"list-item","text":"Weather View 32","spans":[{"start":0,"end":15,"type":"hyperlink","data":{"link_type":"Web","url":"https://www.weatherview32.com/","target":"_blank"}}],"direction":"ltr"},{"type":"list-item","text":"WeatherCat (Macintosh)","spans":[{"start":0,"end":22,"type":"hyperlink","data":{"link_type":"Web","url":"https://trixology.com/weathercat/","target":"_blank"}}],"direction":"ltr"},{"type":"list-item","text":"WeatherSnoop","spans":[{"start":0,"end":12,"type":"hyperlink","data":{"link_type":"Web","url":"http://www.weathersnoop.com/","target":"_blank"}}],"direction":"ltr"},{"type":"list-item","text":"weewx","spans":[{"start":0,"end":5,"type":"hyperlink","data":{"link_type":"Web","url":"https://www.weewx.com/","target":"_blank"}}],"direction":"ltr"},{"type":"list-item","text":"WUHU","spans":[{"start":0,"end":4,"type":"hyperlink","data":{"link_type":"Web","url":"https://wuhusoftware.azurewebsites.net/","target":"_blank"}}],"direction":"ltr"},{"type":"paragraph","text":"","spans":[],"direction":"ltr"},{"type":"paragraph","text":"There are also stand-alone units (not requiring a computer) which support sending data: ","spans":[],"direction":"ltr"},{"type":"list-item","text":"Ambient Weatherbridge","spans":[{"start":0,"end":21,"type":"hyperlink","data":{"link_type":"Web","url":"http://www.ambientweather.com/amweatherbridge.html","target":"_blank"}}],"direction":"ltr"},{"type":"list-item","text":"Meteohub","spans":[{"start":0,"end":8,"type":"hyperlink","data":{"link_type":"Web","url":"http://www.meteohub.de/","target":"_blank"}}],"direction":"ltr"},{"type":"list-item","text":"RainwiseNet IP-100","spans":[{"start":0,"end":18,"type":"hyperlink","data":{"link_type":"Web","url":"https://www.rainwise.com/","target":"_blank"}}],"direction":"ltr"},{"type":"list-item","text":"Weather Element","spans":[{"start":0,"end":15,"type":"hyperlink","data":{"link_type":"Web","url":"http://www.weatherelement.com/","target":"_blank"}}],"direction":"ltr"},{"type":"paragraph","text":"","spans":[],"direction":"ltr"},{"type":"paragraph","text":"And, finally, you need to register at PWSweather.com to post your data.","spans":[{"start":26,"end":52,"type":"hyperlink","data":{"link_type":"Web","url":"http://www.pwsweather.com/register","target":"_blank"}}],"direction":"ltr"}]},"faq_question":"How to post data to PWSweather"},{"faq_answer":{"raw":[{"type":"paragraph","text":"AcuRite does not currently support sending data to PWSweather.com with any of their devices. Please let AcuRite know you want this capability by contacting their support team. Some software which supports sending data to PWSweather.com can be used with a variety of hardware. A list is available in the above section, “How to post data to PWSweather.”","spans":[{"start":145,"end":174,"type":"hyperlink","data":{"link_type":"Web","url":"https://www.acurite.com/support"}}]}]},"faq_question":"How to setup an AcuRite device"},{"faq_answer":{"raw":[{"type":"paragraph","text":"WeatherFlow does not currently support sending data to PWSweather.com from Tempest devices. Please let WeatherFlow know you would like to see this functionality added by contacting their support team. Some software which supports sending data to PWSweather.com can be used with a variety of hardware. A list is available in the above section “How to post data to PWSweather.”","spans":[{"start":170,"end":199,"type":"hyperlink","data":{"link_type":"Web","url":"https://help.weatherflow.com/hc/en-us"}}]}]},"faq_question":"How to set up a WeatherFlow Tempest device"},{"faq_answer":{"raw":[{"type":"paragraph","text":"Davis does not currently support sending data to PWSweather.com with any of their WeatherLink products. Please let Davis know you want this capability by contacting their support at support@davisnet.com. Some software which supports sending data to PWSweather.com can be used with a variety of hardware. A list is available in the above section “How to post data to PWSweather.”","spans":[]}]},"faq_question":"How to set up a WeatherLinkIP Device"}]},{"id":"428ac167-9034-5724-8740-e738fc1e7970","slice_type":"faq","primary":{"faq_category":"Common Questions"},"items":[{"faq_answer":{"raw":[{"type":"paragraph","text":"Once you begin sending data, it will show up almost immediately at PWSweather.com. If your data is not showing after about an hour, double-check your weather station's settings for sending data. Also, it is sometimes necessary to close the program and re-open it before the settings will update and begin sending data.","spans":[],"direction":"ltr"}]},"faq_question":"How soon should my data appear on PWSweather.com?"},{"faq_answer":{"raw":[{"type":"paragraph","text":"There are a few reasons your station may not be showing up on the map. Here are the most common causes:","spans":[],"direction":"ltr"},{"type":"o-list-item","text":"Your station did not pass quality control. We have an internal quality control system to ensure your station’s data is accurate for all PWSweather users to view.","spans":[],"direction":"ltr"},{"type":"o-list-item","text":"You recently added your station to our network. While station data will normally start sending within an hour of connecting, a new station will take 5-7 days to show up on the map, as we monitor new stations closely to ensure data accuracy.","spans":[],"direction":"ltr"},{"type":"o-list-item","text":"Your station is not sending us data. Your station may have stopped sending us data, in which case we suggest reviewing your setup to ensure everything is connected and sending data properly.","spans":[],"direction":"ltr"}]},"faq_question":"Why isn't my station on the map?"},{"faq_answer":{"raw":[{"type":"paragraph","text":"You do not need to let us know when your station stops sending data. However, we do recommend checking your software to ensure all components are working properly. Once your station starts successfully sending data again, we will automatically start showing the data once it passes quality control.","spans":[]}]},"faq_question":"My station stopped sending data, do I need to let you know?"},{"faq_answer":{"raw":[{"type":"paragraph","text":"Your station likely stopped sending data or never started sending data. Please check your software to ensure you've opted to send your data to PWSWeather.","spans":[]}]},"faq_question":"Why is my station labelled \"Inactive\"?"},{"faq_answer":{"raw":[{"type":"paragraph","text":"Your station likely sent bad data that our quality control system flagged as inaccurate, or your station is starting to go through quality control. As your station continues to send accurate data, the confidence level will increase. Once at an appropriate confidence level, your station status will change.","spans":[]}]},"faq_question":"Why is my station labelled as \"Bad Data\"?"},{"faq_answer":{"raw":[{"type":"paragraph","text":"First, you will need a weather station and a PWSweather profile. If your weather station does not natively connect to PWSweather, you’ll need either a third-party software or a stand-alone physical unit.","spans":[]},{"type":"paragraph","text":"","spans":[]},{"type":"paragraph","text":"Software solutions:","spans":[]},{"type":"list-item","text":"Cumulus","spans":[{"start":0,"end":7,"type":"hyperlink","data":{"link_type":"Web","url":"https://cumulus.hosiene.co.uk/index.php"}}]},{"type":"list-item","text":"MeteoWare Plus for Netatmo","spans":[{"start":0,"end":26,"type":"hyperlink","data":{"link_type":"Web","url":"https://plus.meteoware.com/netatmo/"}}]},{"type":"list-item","text":"PyWeather","spans":[{"start":0,"end":9,"type":"hyperlink","data":{"link_type":"Web","url":"https://github.com/cmcginty/PyWeather"}}]},{"type":"list-item","text":"UnderTheWX (Mac)","spans":[{"start":0,"end":16,"type":"hyperlink","data":{"link_type":"Web","url":"https://itunes.apple.com/us/app/underthewx/id1078013186?ls=1&mt=12"}}]},{"type":"list-item","text":"Weather Display","spans":[{"start":0,"end":15,"type":"hyperlink","data":{"link_type":"Web","url":"https://www.weather-display.com/"}}]},{"type":"list-item","text":"Weather Solution","spans":[{"start":0,"end":16,"type":"hyperlink","data":{"link_type":"Web","url":"https://www.thunderheadtech.com/WxSolution/"}}]},{"type":"list-item","text":"Weather Station Data Logger","spans":[{"start":0,"end":27,"type":"hyperlink","data":{"link_type":"Web","url":"http://wmrx00.sourceforge.net/"}}]},{"type":"list-item","text":"Weather View 32","spans":[{"start":0,"end":15,"type":"hyperlink","data":{"link_type":"Web","url":"https://www.weatherview32.com/"}}]},{"type":"list-item","text":"WeatherCat (Macintosh)","spans":[{"start":0,"end":22,"type":"hyperlink","data":{"link_type":"Web","url":"https://trixology.com/weathercat/"}}]},{"type":"list-item","text":"WeatherSnoop","spans":[{"start":0,"end":12,"type":"hyperlink","data":{"link_type":"Web","url":"http://www.weathersnoop.com/"}}]},{"type":"list-item","text":"weewx","spans":[{"start":0,"end":5,"type":"hyperlink","data":{"link_type":"Web","url":"https://www.weewx.com/"}}]},{"type":"list-item","text":"WUHU","spans":[{"start":0,"end":4,"type":"hyperlink","data":{"link_type":"Web","url":"https://wuhusoftware.azurewebsites.net/"}}]},{"type":"paragraph","text":"","spans":[]},{"type":"paragraph","text":"Stand-alone solutions:\n ","spans":[]},{"type":"list-item","text":"Ambient Weatherbridge","spans":[{"start":0,"end":21,"type":"hyperlink","data":{"link_type":"Web","url":"http://www.ambientweather.com/amweatherbridge.html"}}]},{"type":"list-item","text":"Meteohub","spans":[{"start":0,"end":8,"type":"hyperlink","data":{"link_type":"Web","url":"http://www.meteohub.de/"}}]},{"type":"list-item","text":"RainwiseNet IP-100","spans":[{"start":0,"end":18,"type":"hyperlink","data":{"link_type":"Web","url":"https://www.rainwise.com/"}}]},{"type":"list-item","text":"Weather Element","spans":[{"start":0,"end":15,"type":"hyperlink","data":{"link_type":"Web","url":"http://www.weatherelement.com/"}}]},{"type":"paragraph","text":"","spans":[]},{"type":"paragraph","text":"After choosing your connection option, connect your station to your choice, and then the software/hardware to PWSweather. ","spans":[]}]},"faq_question":"What do I need to post my data to PWSweather.com?"},{"faq_answer":{"raw":[{"type":"paragraph","text":"Most often we find that a station isn't even trying to connect to our server to send data. The following are common solutions for this issue. Please note that once you make a change it's a good idea to shut down and restart the software or device, as some settings only load when the program or device starts.","spans":[]},{"type":"list-item","text":"Make sure your device or software directly supports sending data to PWSweather.com. Your station ID and station’s API key (for the password) need to be entered in a section for AerisWeather or PWSweather, or for the previous names of HAMweather/WeatherForYou. While most do, not all devices or software have added the capability to send data to PWSweather.com.","spans":[]},{"type":"list-item","text":"Make sure your PWSweather.com station ID and API key (for the password) are entered correctly in your software or device.","spans":[]},{"type":"list-item","text":"If you 'cut and paste' your station ID or API key into your software, try manually typing them into the software, device, or service instead. Some will only save your information properly if you manually type it into the software. (Thanks to Gary at KTXNORTH9 for discovering this and letting us know.)","spans":[]},{"type":"list-item","text":"Look at the sending schedule or interval to make sure that it is set.","spans":[]},{"type":"list-item","text":"Some users have reported that switching between schedule and interval or vice versa has corrected issues similar to this (when this option is available).","spans":[]},{"type":"list-item","text":"Make sure any Internet options in your software are enabled.","spans":[]},{"type":"list-item","text":"Check that your firewall isn't blocking the connection (Microsoft’s OneCare has done this in multiple cases). Although it looks like a regular browser entry, some firewalls get suspicious because of all the information contained in the string.","spans":[]},{"type":"list-item","text":"With Heavy Weather Pro, it has been reported that unchecking both Enable Uploads and Rapid-Fire before enabling PWSweather uploads, then re-checking both Enable Uploads and Rapid-Fire one at a time has corrected this problem. (Thanks, FASTPHOTO for this tip.)","spans":[]},{"type":"list-item","text":"If you're on a slower connection, sometimes software times out before it can start sending data to PWSweather. Increasing the interval between uploads - for example, to five minutes – will often correct this issue.","spans":[]},{"type":"list-item","text":"RainwiseNet device: In your RainwiseNet account, you need to enter the station ID where it says user ID or username, not your email associated with your PWSweather.com account. ","spans":[]},{"type":"list-item","text":"Software sends data to each site individually. Success to one location does not necessarily guarantee success to all sites.","spans":[]}]},"faq_question":"My data isn't being displayed on my PWSweather.com page even though it looks like I'm sending it and it is being displayed on other sites."},{"faq_answer":{"raw":[{"type":"paragraph","text":"First, make sure your data is showing in your AmbientWeather.net dashboard. If it’s not showing, this means there is no data available to be sent to PWSweather.com. You’ll need to correct that first by contacting AmbientWeather.net support.","spans":[]},{"type":"list-item","text":"According to AmbientWeather, when an incorrect or invalid PWSweather.com station ID, API key, and/or password is entered into the AmbientWeather dashboard, the “Unable to Verify Account” message will appear. These fields are for your PWSweather.com information, not MAC addresses, keys, usernames, or user IDs.","spans":[]},{"type":"list-item","text":"The PWSweather.com station ID is entered in the first field in the PWSweather.com section of your AmbientWeather.net dashboard. This is not for a MAC address, username, or other ID – just your PWSweather.com station ID. If you have the correct station ID entered, then it may be your password causing the issue – see next.","spans":[]},{"type":"list-item","text":"The station’s 32–character API key should be used as the password. It is entered in the second box in the PWSweather.com section of your AmbientWeather.net dashboard (not a key). Passwords can only contain letters and numbers; no punctuation, symbols or special characters. If your password has any of these, you’ll need to change it at PWSweather.com and then enter it into your AmbientWeather dashboard. Also, passwords are cAsE sEnSiTiVe, so be sure to enter it exactly as registered.","spans":[]},{"type":"list-item","text":"If your username and station API key are entered correctly, ensure in the “Devices” section of AmbientWeather.net that the PWSWeather “device” is connected by clicking on the CONNECT button. If successfully connected, the PWSweather device icon will show a green checkmark indicating that data is successfully being uploaded to PWSWeather.com.","spans":[]},{"type":"list-item","text":"Make sure you’ve copied the entire 32–character API key from the station’s page. The key is longer than the containing field. The optimal process is to use the copy icon to the right of the box.","spans":[]}]},"faq_question":"AmbientWeather.net is showing my data but it’s not displayed on PWSweather. Why?"},{"faq_answer":{"raw":[{"type":"paragraph","text":"Weather Underground and PWSweather.com are two separate entities that are not related in any way. Data is not copied or shared between the two sites. For data to show on PWSweather.com, it must be transmitted directly to PWSweather.com by your software or device. If your software or device has a section titled PWSweather.com, AerisWeather, WeatherForYou, HAMweather, or something similar to these, your PWSweather.com information must be entered in there. If it doesn't have a similarly-titled section, your software or device likely doesn't have the capability to send data to PWSweather.com. We recommend contacting your device manufacturer or software developer for further information and to let them know you'd like to be able to send data to PWSweather.com with their products in the future.","spans":[]}]},"faq_question":"Weather Underground is showing my data but it’s not displayed on PWSweather. Why?"},{"faq_answer":{"raw":[{"type":"paragraph","text":"PWS Monitor and PWSweather.com are two separate entities that are not related in any way. Data is not copied or shared between the two sites. For data to show on PWSweather.com it must be transmitted directly to PWSweather.com by your software or device. If your software or device has a section with a title like PWSweather.com, AerisWeather, WeatherForYou, HAMweather or something similar, your PWSweather.com information must be entered there. If it doesn’t have a section with such a title, it probably doesn’t have the capability to send data to PWSweather.com. We recommend you contact your device manufacturer or software developer for further information and to let them know you’d like to be able to send data to PWSweather.com with their products in the future.","spans":[]}]},"faq_question":"PWS Monitor is showing my data but it’s not displayed on PWSweather. Why?"},{"faq_answer":{"raw":[{"type":"paragraph","text":"After creating a station’s profile, a user cannot change the name or ID. If you would like to change the name or ID, you’ll need to delete the station’s profile, recreate a profile with your desired information, and reconnect your station to the new profile. ","spans":[]}]},"faq_question":"Can I change my station's name or ID?"},{"faq_answer":{"raw":[{"type":"paragraph","text":"You will use the station’s API key as the password. You can find the key by logging into your account and clicking on the station ID. Please note, the API key is 32 characters long. We recommend using the “copy” button next to the field to ensure you capture all of the characters in the key.","spans":[]}]},"faq_question":"My software, device, or service is asking for a password.  What password do I use?"},{"faq_answer":{"raw":[{"type":"paragraph","text":"Posts of current observations will only occur while your software is running. If you are on a dial-up connection, your software should automatically connect as necessary according to your scheduled upload times to send your data.","spans":[]}]},"faq_question":"Do I need a constant and stable internet connection to continually post data to PWSweather?"},{"faq_answer":{"raw":[{"type":"paragraph","text":"Our system supports receiving data from any software, dedicated hardware, or service that will send data to us in the proper format. If the software or dedicated hardware you have doesn't include the option to send data to PWSweather.com, contact the software's author or company and tell them you’d like to see the feature added.","spans":[],"direction":"ltr"}]},"faq_question":"Why doesn’t PWSweather support a specific piece of software or hardware?"},{"faq_answer":{"raw":[{"type":"paragraph","text":"Whenever possible, we will fill in missing values from nearby stations or based on calculations. Additionally, the software you're using may fill in missing data prior to sending it to us.","spans":[]}]},"faq_question":"My station's dashboard shows metrics that my station does not report. Where do these metrics come from?"},{"faq_answer":{"raw":[{"type":"paragraph","text":"We recommend users set up a new station ID when they relocate their hardware to a new address. This prevents old data from the former location from impacting any averages or historical data logged in the new location. You can still view and monitor your archived data for the old location on PWSweather.com at any time.","spans":[]}]},"faq_question":"I'm moving - what should I do about my station?"},{"faq_answer":{"raw":[{"type":"paragraph","text":"Once your station is set up and is sending data to us, you may need to wait 3 - 4 days for that data to start showing in your smart irrigation app. If you still do not see your station as an option in your smart irrigation application after this time, please contact the smart irrigation vendor. The vendor will have an understanding as to how they are requesting data from us and may be able to explain why your station is not being shown.","spans":[],"direction":"ltr"}]},"faq_question":"How to integrate your station's data into a smart irrigation app."}]},{"id":"a1f171a9-4e4b-50b4-9e4d-3f7b4d716d45","slice_type":"faq","primary":{"faq_category":"Troubleshooting"},"items":[{"faq_answer":{"raw":[{"type":"paragraph","text":"Make sure you’re using email address you used to register for the account, and not a username. If you still cannot login you may need to update your password. You can have a link emailed to you to do this from https://www.pwsweather.com/forgot-password. If this doesn’t work, it’s possible your account may now be housed under a different email address from when you set it up.","spans":[{"start":210,"end":252,"type":"hyperlink","data":{"link_type":"Web","url":"https://www.pwsweather.com/forgot-password","target":"_blank"}}],"direction":"ltr"}]},"faq_question":"My login isn't working"},{"faq_answer":{"raw":[{"type":"paragraph","text":"Check your email’s spam folder to make sure it didn't end up there. We hear this often from users of Microsoft e-mail services (MSN, Hotmail). To ensure you receive messages in the future (such as password reminders and other account information), let your email service know you need to receive messages from PWSweather.com.","spans":[],"direction":"ltr"}]},"faq_question":"I didn't receive the e-mail with the link to confirm my registration and activate my account. What do I do?"},{"faq_answer":{"raw":[{"type":"paragraph","text":"The position on the map is based on the latitude and longitude you enter for your station in decimal format. We recommend having at least three numbers to the right of the decimal for better accuracy (i.e., 42.187). Of course, the more numbers, the more accurate the plot. Also, make sure you're using true decimal coordinates and not just degrees/minutes/seconds with a decimal put in after the degrees (i.e., 42-18-36 is NOT 42.1836). A good place to convert between the two systems is available here. It’s also important to ensure you’re not using UTM coordinates. For latitude, there should be no more than two numbers to the left of the decimal, and for longitude, three numbers to the left of the decimal.","spans":[{"start":498,"end":502,"type":"hyperlink","data":{"link_type":"Web","url":"http://www.fcc.gov/mb/audio/bickel/DDDMMSS-decimal.html","target":"_blank"}}],"direction":"ltr"}]},"faq_question":"My station is in the wrong place on the map. How do I fix it?"},{"faq_answer":{"raw":[{"type":"paragraph","text":"Please review the ad blockers enabled in your browser to ensure they are not blocking PWSweather’s content. By whitelisting our domain and refreshing the page, the stations should display.","spans":[]}]},"faq_question":"There are no stations displaying on the map"},{"faq_answer":{"raw":[{"type":"paragraph","text":"Your time zone probably needs to be corrected. The system automatically determines your time zone based on the longitude you enter. Typically, this problem occurs in the western hemisphere (US, Canada, Mexico, South America) because the longitude was not entered as a negative number. Correcting your longitude and sending another packet of data should also correct your time.","spans":[]}]},"faq_question":"The time is wrong on my data. How do I fix it?"}]},{"id":"c61807ba-510e-5899-a2d0-5ac1b65e51a5","slice_type":"faq","primary":{"faq_category":"Developer Features"},"items":[{"faq_answer":{"raw":[{"type":"paragraph","text":"One of the benefits of uploading your station data to PWSweather is access to the AerisWeather Contributor Plan. Contributors gain access to AerisWeather’s Weather API and Maps.","spans":[{"start":82,"end":111,"type":"hyperlink","data":{"link_type":"Web","url":"https://www.pwsweather.com/contributor-plan"}}]},{"type":"paragraph","text":"If you need a more robust AerisWeather subscription than the Contributor Plan provides, reach out to us for information on how to maximize your savings as a PWSweather Contributor.","spans":[{"start":88,"end":103,"type":"hyperlink","data":{"link_type":"Web","url":"https://www.aerisweather.com/contact/sales/"}}]}]},"faq_question":"AerisWeather Contributor Plan"},{"faq_answer":{"raw":[{"type":"paragraph","text":"In exchange for the use of the AerisWeather API and Maps, we require attribution from Contributor Plan users who have public-facing projects on pages where our tools are on display.","spans":[]},{"type":"paragraph","text":"","spans":[]},{"type":"paragraph","text":"To simplify this request, just copy and paste the following HTML on the same page that any AerisWeather data or mapping products are utilized:","spans":[]},{"type":"paragraph","text":"","spans":[]},{"type":"preformatted","text":"<a href=\"https://aerisweather.com\" title=\"Powered by AerisWeather API\">Powered by AerisWeather</a>","spans":[]}]},"faq_question":"Attribution requirements for the AerisWeather Contributor Plan"},{"faq_answer":{"raw":[{"type":"paragraph","text":"For weather stations or software that do not support/send cloud cover, the PWSweather ingest system will check to see if there is an airport weather station (METAR) observation within 15 miles that provides this information. If so, the ingest script will utilize this and make note of the station used. Some software packages such as Weather Display perform a similar check as well.","spans":[]},{"type":"paragraph","text":"","spans":[]},{"type":"paragraph","text":"If you would like to verify the ICAO being utilized for the cloud info, with your PWS contributor account you can query the AerisWeather API for your PWS station ID:","spans":[]},{"type":"paragraph","text":"","spans":[]},{"type":"paragraph","text":"https://api.aerisapi.com/observations/pws_YOURSTATIONID?client_id=XXX&client_secret=YYY\n ","spans":[{"start":0,"end":89,"type":"hyperlink","data":{"link_type":"Web","url":"https://api.aerisapi.com/observations/pws_YOURSTATIONID?client_id=XXX&client_secret=YYY"}}]},{"type":"paragraph","text":"The response will include a skywxSrc attribute which states the ICAO that was used for the sky information.","spans":[]}]},"faq_question":"Cloud data and PWSweather"}]}],"meta_description":"Find answers to frequently asked questions about PWSWeather, including how to upload weather data and setup a dashboard for your Personal Weather Station.","meta_title":"Frequently Asked Questions","title":"Frequently Asked Questions"}}},"staticQueryHashes":["1059377885","1396385862","1396385862","2682852245","4222068039"]}